Salon Policies

Online Booking Policy

A $50 booking fee is non-refundable.  If you reschedule within a week of your original booking your booking fee will be transferred to this booking.  However, if you cancel and do not re book, your booking fee will be held by Bella Vita Hairdressing and not refunded.

Cancellation Policy

Please also be mindful of our Cancellation Policy. Out of consideration for all our clients and stylists, a minimum of 24 hours’ notice is required to cancel or re-schedule. Failure to give us sufficient notice may incur a 100% service charge. We send you a confirmation txt prior to your appointment then a follow up call.  We understand that from time to time life changes and all we ask is that you communicate this to us.  Not showing up directly affects our staffs wages which we know you understand is important.

If you have time restraints please advise us before your selected service begins.

What if I am Late For My Appointment?

Arriving late will unfortunately limit the time allocated to you. If you are having more than one treatment, rescheduling may be required. Please take the time to give us a quick call if you are running late.

New Client Vouchers

To be used towards services over the value of $90. New clients only. Cannot be used with other offers including Academy or Discounted Senior prices.  Cannot be used towards products. Once voucher requested online, a team member will be in contact with you to redeem your voucher.  We look forward to meeting you in the salon. Thank you for choosing us. 

Confirmation of Your Appointment

Confirmation emails or texts are sent three days before your appointment.  Please notify your stylist if you do not receive these.  If you do not reply to your confirmation your appointment time may be reallocated.

Our Patch Test Policy

Patch testing is a procedure used by our stylists before applying hair colour to the scalp. It is a simple and safe way of identifying whether the hair dye that the stylist intends to use will cause an allergic reaction with the skin.

 What Does it Involve?

The patch test will usually be done 48 hours prior to the appointment.  The stylist will then apply a small amount of the hair dye on the skin, usually behind the ear and advise the client that it should not be washed for the next 48 hours.

What Should I do if I Have a Reaction?

If the test produces a reaction the client’s skin then the hair dye should not be applied. You should also alert your Doctor to let them know that you have had an allergic reaction.